Return Policy
Last updated: May 2026
Your satisfaction is our top priority. If you're not completely happy with your purchase, we're here to help.
Return Window
You have 30 days from the date of delivery to request a return. Items must be in their original, unused condition and in original packaging where possible.
Eligible Items
The following items are not eligible for return:
- Items used or worn
- Perishable goods (e.g. pet food or treats)
- Customized or personalized items
- Items marked as final sale
How to Start a Return
Visit our Contact Us page and send us a message with your order number and the reason for your return.
Our support team will respond within 1–2 business days with return instructions.
Ship the item back using the instructions provided.
Once we receive and inspect the item, we'll process your refund or exchange.
Refunds
Approved refunds will be processed to your original payment method within 5–10 business days after we receive the returned item.
Exchanges
If you'd like to exchange an item for a different size, color, or product, please contact us and we'll do our best to accommodate your request, subject to availability.
Damaged or Incorrect Items
If you received a damaged or incorrect item, please contact us within 7 days of delivery with photos of the issue. We will send a replacement or issue a full refund at no cost to you — no need to return the item.
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error (wrong item sent, defective product, etc.), in which case we'll cover the shipping.
Questions about a return?
We're committed to making things right. Reach out anytime.